Frequently Asked Questions
Frequently asked questions:
Who do you ship through?
We ship all orders through the USPS.
When your order is shipped, you will receive a tracking number to the e-mail you provided on your order. You can track your package at www.usps.com
When will my order ship?
IN STOCK orders are usually shipped out the same or next business day.
Orders placed on Friday and the weekends will go out the next week. Pre-order time frames are always listed in description, but always depend on vendor shipping to us in a timely manner.
My package tracking says delivered but I have not received... what should I do?
Please contact your local post office. Once USPS picks item up, it is out of our hands. We do offer ROUTE package protection at an additional charge.
My order is incorrect, or I'm missing an item.
If your order arrives and is incorrect, please contact us at firstname.lastname@example.org within 3 days of receiving your order. Be sure to include your name and order number. If you do not contact us within 3 days of receiving the item we can only assume the damage is from wear.
I would like to exchange something, how do I do this?
We do not do exchanges. We strongly recommend that you place a new order for the item you are wanting in order to make sure you get it.
I placed an order and then I received a refund.
Unfortunately, it means that an item in your order is not available or that we found an issue with the item. We will usually send an e-mail alerting you that an item is out of stock or flawed and that you have been refunded.
An item I want is out of stock, will it be restocked?
Unfortunately, we cannot always reorder the items we have carried. If an item sells out super quick, we will try as hard as we can to restock it.